Frequently Asked Questions

How safe and secure is shopping on this site?
Net Framework Technologies, Inc. operates this site using 128 bit SSL encryption technologies when transferring and receiving consumer data exchanged with our site to protect credit card numbers and other confidential information you provide when placing an order. Furthermore, all information submitted is protected by our secure servers meaning your information is safely stored and is only viewed by those who work with or for the company. We do not store any credit card or payment information on our site, nor do we sell or rent your personal information to third parties.  For more details please refer to our Security Policy page

How can I get more assistance?
Please visit the contact us page to send us an inquiry. We are always happy to help, and will get back to you within 24 hours!

Who is responsible for tax charges?
You will be charged 8.25% sales tax regardless of where your order is being shipped to.

What is the warranty on products?
New products carry 1 year Manufacturer's warranty and Reconditioned products have a 90 day Manufacturer's warranty.

What are "Factory-Reconditioned" products?
Customers return products for many reasons: a customer may change his or her mind, not like the product, or have difficulty operating it. Whether it is returned a month later or only the very next day, such an item must be identified as reconditioned or refurbished to be resold.

How are products reconditioned?
Every product targeted for reconditioning must pass a thorough examination. After repairing any defect and sanitizing when necessary, the product is repackaged either by the original manufacturer or a reputable professional outside firm may perform the reconditioning, returning the products to like-new or almost new condition.

How do I identify Factory-Reconditioned products?
We note these products on our site with (R) next to the model number.

Will "Factory-Reconditioned" products come in different packaging?
By law, product packaging must state if an item is factory-reconditioned.

Packaging and terminology differs slightly with each retailer.

Some items will arrive in a regular retail box with a sticker indicating that it's reconditioned, refurbished, or factory serviced. Some items come repackaged in a plain brown or white box.

Enclosed manuals may refer to accessories (camera cases, straps, for example.) that are not included with the reconditioned product.

Be sure to read over the product information page for a list of included accessories.

• Factory-reconditioned products maintain high quality standards.
• Each item is checked at least twice for proper working condition and quality. In fact, reconditioned goods have a very low (2-percent) rate of return.
• The price you pay for a reconditioned item is much lower than at retail.